AKAN EKANEM

4106 Wallingford Place

Durham, NC 27707

919-493-9028

yokes007@hotmail.com

EDUCATION

Creighton University, Omaha, NE

BS: Computer Science 1999-2003

North Carolina Central University

Master Information Sciences 2003-2005

EXPERIENCE

1/04 –Present        FORMSCAPE, Morrisville, NC

                                                SUPPORT SERVICES ANALYST

Providing first and second level support to customer. Identified, evaluate and prioritize customer problems and complaints. Analyzed customer problems and formulate plans of resolution, utilizing all technical resources to solve customer problems. Escalated unresolved calls to appropriate support specialist or service groups. Participated in on-going training and departmental development.

11/03–1/04             OFFICEMAX, Durham, NC

COPYMAX ASSOCIATE

                Receive process and enhance customer pictures, documents and other related purchases.

9/02-5/03                CREIGHTON UNVERSITY, Omaha, NE

HELPDESK SUPPORT

Provided phone and in-person support to students and faculty in the areas of e-mail, directories, standard Windows desktop applications, and custom applications. Served as the initial point of contact for, troubleshooting hardware/software PC and printer problems. Identified, evaluate and prioritize customer problems and complaints. Analyzed customer problems and formulate plans of resolution, utilizing all technical resources to solve customer problems. Escalated unresolved calls to appropriate support specialist or service group. Participated in on-going training and departmental development.

8/02–5/03               CREIGHTON UNVERSITY, Omaha, NE

ADMISSIONS AMBASSADOR

Served as a host for high school seniors who was interested in the university. Attended information receptions and spoke to prospective students about university life. Answered correspondences. Conducted interviews. Attended sponsored events and helped promote a positive perspective on the university. In addition, provided a tour of various locals on campus that students frequented.

1/00–5/03               CREIGHTON UNVERSITY, Omaha, NE

ADMISSIONS OFFICE CLERK AND TOUR GUIDE

Provided customer services on inquires via phone and email. Processed applications. Prepared and maintained various reports. Conducted research. Maintained files and performed data entry. Maintained appointment log. Scheduled and conducted tours of campus and answered questions about the university and city.

REFERENCES:    Available upon request